What is dispatch?
-Why is it so important? Why everyone in the company should take care of the dispatch? Dispatch is a logistics issue and a matter of logic, math and problem solving, it is the brain of the system. Dispatch in readymix companies emerged years ago with the start of competition. Nowadays, competition is at its peak. Beat the competition with dispatch training and dispatch workshop!
With good dispatch;
1. Waiting times of mixer and pump vehicles can be reduced.
2. Fuel consumption can be reduced.
3. Optimization in some cycles and in the fleet can be achieved.
4. Total operational safety can be increased
5. By regulating customer relations possible problems can be reduced
6. Plant efficiency can be increased
7. Sales profitability can be increased
8. Wrong decisions of dispatchers can be corrected.
-This course cover dispatcher’s job skills, including taking orders, dealing with priority customers, using advance notices to ease scheduling and delivery, callbacks, clean ups, add on orders, will calls, small load charges, excessive unloading times, scheduling math, plant vs. central dispatch, and managing the dispatch office and personnel, rapid problem solving skills, including value selling, expert phone listening skills and maintaining a proper attitude under stress.
-This course teaches dispatchers, schedulers and their managers how to take orders, schedule, and deliver concrete that meets all the requirements as agreed to with customers. And also teaches the other support departments personnel such as workshop, maintenance, operational formen, in order to achieve an economic, safe and satisfactory job cycle.
-On the other hand the sales personel can also benefit from this study in order to lessen the disputes and learn what they can and can not promise to customers. Concrete plant operators should also receive this training. because they are in any case in the operation and all efforts are for their efficient operation. Also the plant chiefs can learn the benchmark criterias and evaluate success or failure of the operations.
-In order to create a team culture within the related departments and bring scientific approach and a new vision to your operations, let’s talk together with your;
– Batchplant operators
– Workshop responsibles
– Plant chiefs
– And who wants to increase efficiency in the company